Covid-19 has led to many people losing jobs and income. As a result, many people have found themselves accessing the social security system for the first time.

For instance, in May of this year the number of Universal Credit claims reached record levels.

For those now receiving or applying for Universal Credit - the main benefit for those of working age – for the first time, this can be a confusing experience and can lead to stress and worry.

With unemployment expected to rise further, it ...